1. What do I
need to use SuperFax?
You just need Internet access, an email
account, and a SuperFax account. You do
not need any new hardware and you do not
need to install any software.
2. How do I send
3. How do I receive
4. Would my faxes
Yes, we ensure the confidentiality of all
faxes that businesses send over our network.
We use a secure server with SSL encryption
and there is no human interaction with your
5. Can I send
multiple documents in one fax?
Yes, you can send up to 50 documents in
one fax, as long as the total attachment
file size is smaller than 9MB.
6. Can I receive
fax on more than one email address?
Yes, you can receive fax on up to 5 email
addresses depending on which plan that you
7. Is my SuperFax
number available all the time?
your SuperFax number is an "always
on" number. Your computer does not need
to be turned on to receive faxes. Faxes are
stored in your email inbox.
8. Can I keep
my current fax number?
Yes, if your number is located in Vancouver
or Burnaby (BC Canada), you can keep your
current fax number. Please go to our Sign
Up and Keep My Number page for details.
9. Does SuperFax
provide customer support?
Yes, we provide customers service by email
and telephone between the hours of 8:00 AM
to 5:00 PM PST, Monday through Friday.
also browse our online knowlege base
Email: email us at our Contact
10. Does my toll-free
number work outside of USA or Canada?
No, you can only receive faxes from the
US and Canada if you have a toll free number.
If you joined our toll-free plan and need
to receive fax outside of USA and Canada,
please contact us.